Privacy Policy

Personal data is information that identifies you or makes you identifiable. Through the website, in the boxes provided for this purpose we collect the personal data that the user communicates to us: name, surname, email address, telephone number, postal address, town, etc. As well as all those data that you voluntarily provide us with through any of the social networks in which the user is registered. In this case, privacy will depend on the configuration established by the user as well as the terms and conditions of the social network itself.
The user's visit to the website does not imply that he/she has to provide any information about his/her personal data. However, in the event of providing them, the data will be processed in a lawful manner subject at all times to the principles and rights set out in the RGPD 2016/679 of 27 April 2016 and the LOPDGDD 3/2018 of 5 December.

The data provided by the user will be processed by us for the following purposes:
To deal with the request or request made by the user through the contact form located on the website. We collect and process the user's personal data in order to process and manage their request, query or any request made through this form. We will keep this data for the time necessary to comply with your request and for the time established by law with a minimum duration of 3 years.
The basis of legitimacy of the data processing will be the consent given by the user by ticking the acceptance box of our privacy policy before sending the request. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
Manage the registration and participation of the user in the blog comment form located on the website. These comments will be managed by the WordPress platform. We will keep the data provided as long as the user does not request unsubscription from the blog content and for the time established by law with a minimum duration of 3 years.
The basis of legitimacy of the data processing will be the consent given by the user when registering through the subscription form to the blog and selecting the acceptance box of our privacy policy before submitting your request. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
To manage the experiences or opinions regarding the products and/or services by means of user testimonials that will be published on the website and thus be able to help other users. The only personal data that will be published in the testimonial will be the name and city of the user. We will keep the data provided as long as the user does not request its revocation and for the time established by law with a minimum duration of 3 years.
The basis of legitimacy of the data processing will be the consent given by the user when registering through the form provided for this purpose on the website and selecting the acceptance box of our privacy policy before sending your request.
To attend to and manage the purchase made by the user through the purchase form on the website.
We collect and process the user's personal data in order to process the order and subsequent payment of the products and services offered on the website. We will keep this data for the duration of the contractual relationship between the parties and for the time established by law for the fulfilment of tax obligations.
The basis of legitimacy of the data processing will be the execution of a purchase contract to which the interested party is a party. If the user does not provide their personal data, their purchase cannot be processed and the requested service cannot be provided.
Send bulletins and newsletters about LABORATORIOS VCS-FARMA, S.L. products. With the user's consent, we collect and process their personal data in order to send them information about our products and services. We will keep this data as long as the user does not revoke their consent to the processing of the same and for the time established by law with a minimum duration of 3 years.
The basis of legitimacy of the data processing will be the consent given by the user when selecting the acceptance box of our privacy policy before subscribing to the newsletter in the form provided for this purpose on the website. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
Manage the CV sent by the interested party through the form provided for this purpose and include it in the company's database of candidates. This data will be kept for a maximum period of one year, after which the data will be blocked for the legally established period of time, guaranteeing total respect for confidentiality both in the processing and in its subsequent destruction.
The legitimate basis for managing and processing the curriculum of the interested party is his or her consent, which he or she manifests by making an affirmative action to send it and selecting the acceptance box of our privacy policy prior to sending it. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
For profiling purposes. We collect data to analyse your purchases, interests and preferences. In this way we can offer you products and services that may be of interest to you. We will keep this data for as long as the user does not revoke their consent to the processing of the same and for the time established by law with a minimum duration of 3 years.
The legitimate basis for profiling is the consent of the user which he/she gives by ticking the relevant box. The user has the right to revoke his consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
To register as a "registered user" through the registration form located on the website, which will allow the user to access their private service area and inform them of our activities, and may send them commercial communications by any electronic means regarding new developments in our services. This data will be kept by us as long as the user does not request deregistration and for the time established by law, with a minimum duration of 3 years.
The basis of legitimacy of the data processing will be the consent given by the user when registering through the registration form and selecting the acceptance box of our privacy policy before submitting your request. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
To improve your experience when browsing the website. We will keep this data as long as the user does not revoke their consent to the processing of the same by deleting the cookies and for the time established by law with a minimum duration of 3 years.
The basis of legitimacy to improve your experience when browsing the website is the consent given by the user when accepting cookies. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
Manage our social networks and send you information about our activities and products. We will keep this data for as long as the user does not revoke their consent to the processing of the same and for the time established by law with a minimum duration of 3 years.
The legitimate basis for managing our social networks and sending you our activities and news is the consent you give us to do so. You have the right to revoke your consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
To manage the competitions and draws organised on our website. We collect and process the user's personal data in order to manage their participation in the different sweepstakes or contests organised by LABORATORIOS VCS-FARMA, S.L., as well as the subsequent communication to the winners. We will keep this data for the duration of the contest or sweepstakes and its subsequent exhibition as determined in the contest rules, as well as for the time established by law with a minimum duration of 3 years.
The basis of legitimacy of the processing of data will be the consent given by the user through the completion of the participation form provided for this purpose on the website and by selecting the acceptance box of our privacy policy and the rules of the contest or sweepstakes. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
Management and development of the user's registration for the purpose of attending an event or activity organised by LABORATORIOS VCS-FARMA, S.L. through the data collected in the form provided for this purpose on the website. This data will be kept for the duration of the event activity and for the time established by law, with a minimum duration of 3 years.
The basis of legitimacy of the data processing will be the consent given by the user through the completion of the participation form provided for this purpose on the website and by selecting the box accepting our privacy policy and the specific rules for that contest or sweepstakes. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
To facilitate the training and information of users registered on the Website and to carry out, where appropriate, the necessary steps to enable their registration and attendance or monitoring of courses, conferences, events and any other training, social, informative and/or educational activity in which the user is interested and which is offered through the website. We will keep this data for the duration of the training activity and for the time established by law, with a minimum duration of 3 years.
The legitimisation for this purpose of processing personal data is the execution of the contract to which the user is a party, i.e. for the maintenance, compliance, development, control and execution of the contractual relationship established between you and LABORATORIOS VCS-FARMA, S.L.
To manage bookings and provide accommodation services in our establishment to users through our booking form located on the website. The data provided will be kept for as long as the contractual relationship between the parties exists, as well as for the time established by law with a minimum duration of 3 years.
The legitimate basis for attending to and managing the booking made by the user through the web form will be the execution of a contract to which the interested party is a party. In the event that the user does not provide their personal data, their reservation cannot be processed and the requested service cannot be provided.
Manage the "Customer Service" chat service offered on our website for any questions about our services/products. In order to constantly improve the quality of our customer service, we record chat history for analysis and improvement purposes. These records are deleted once they have been evaluated and have served the time established by law with a minimum duration of 3 years.
The basis of legitimacy is the consent you give us for the use of the service. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
To manage the sending of satisfaction surveys based on the purchase of the product or service requested in order to improve our customers' experience on a daily basis. Personal data will be deleted once the survey has been completed and for a reasonable time to make improvements, activate new services and comply with the requirements of applicable legislation.
The processing of your data will be based on the legitimate interest in improving the quality of the service when the user has purchased goods and/or services. In the absence of such a contractual relationship, the processing of data will be based on the user's consent as set out in the current regulations in force. Likewise, in the event of withdrawal of consent to any of the processing, this shall not affect the lawfulness of the processing carried out previously.

Your data will not be communicated or disclosed to third parties unless there is a legal obligation or those providers linked to the Controller acting as data processors.
No international transfers are made, but in the event that they are made, you will be informed in order to obtain your consent.

It is important that in order to keep the personal data up to date, the user informs us whenever there has been any change in them, otherwise, we are not responsible for the veracity of the data.
The user guarantees that the personal data provided are truthful, guaranteeing that all the information provided corresponds to the real situation, that it is up to date and accurate, being obliged to communicate any modification.

If the user provides data of third parties for any purpose to LABORATORIOS VCS-FARMA, S.L., he/she guarantees that he/she has obtained this data in a lawful manner, that he/she has previously informed the affected parties, obtaining their consent to communicate them and that the information provided is accurate and truthful.

All our forms have an asterisk (*) in the mandatory data. If the user does not provide these fields, or does not tick the box to accept the privacy policy, the information will not be allowed to be sent.

In order to access the Private Area, the USER must "Login" and include the e-mail address and password generated in the registration form in accordance with the rules of complexity established at any given time on the website.
Users are responsible for the proper custody and confidentiality of any of the identifiers and/or passwords that they have selected in the registration, and undertake not to transfer their use to third parties, nor allow access to outsiders.
Likewise, it is the user's obligation to notify the Responsible immediately of any event that allows the improper use of the identifiers and/or passwords, such as theft, loss, or unauthorised access to them, in order to proceed to their immediate cancellation.

Anyone who provides data through the forms on this website and accepts its processing declares that they are over 14 years of age, and access to and use of the portal by minors under that age is prohibited. If at any time, the Data Controller detects that a minor under 14 years of age has provided personal data, we will proceed to cancel them. Likewise, parents or guardians may in any case contact LABORATORIOS VCS-FARMA, S.L. to block the access account of minors in their care who have registered by falsifying their identity.

A cookie is a small file that is downloaded and stored on the user's computer when the user accesses a website. Cookies allow the website, among other things, to store and retrieve information about the browsing habits of the user or their computer and, depending on the information they contain and the way they use their computer, they can be used to recognise the user.
The user has the option to prevent the generation of cookies by selecting the corresponding option in his browser software. You can find out more by reading our Cookie Policy.